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Rapper ScHoolboy Q said United Airlines mistakenly sent his dog on the wrong plane and to the wrong city.
The rapper, whose real name is Quincy Matthew Hanley, told CNN that he was traveling with his dog, Yeeerndamean, from Missouri to Southern California, with a layover in Denver. But after he arrived in Burbank, north of Los Angeles, he realized that the airline had switched his dog with someone else’s during the layover.
Yeeerndamean was more than 2,000 miles away, in Chicago.
In a text message to CNN, ScHoolboy Q said he worried that his dog was trapped in his cage, unable to go to the bathroom. He added that he plans on suing.
The Washington Post was unable to reach ScHoolboy Q or his representative Sunday, but he criticized the airline in a tweet Friday evening:
It’s unclear how exactly the mix-up happened during the layover. In a statement verifying the incident, a United spokeswoman said: “Our customer’s dog was safely reunited with its owner Friday evening. We have been in touch with our customer to sincerely apologize for this mistake and are providing a refund.”
The spokeswoman did not respond to follow-up questions from The Post.
This is not the first time that United became the subject of complaints from its customers. The airline has been embroiled in at least one incident reported in the media every month since April.
What is likely to be the biggest public relations headache for United this year involves now-viral videos showing a 69-year-old passenger, with blood coming out of his mouth, getting dragged off a flight after he refused to give up his seat for a crew member. The April incident resulted in a series of apologies from United’s chief executive, Oscar Munoz, to the passenger, David Dao. Dao’s lawyers later said they have reached an “amicable” settlement with United.
Still reeling from that debacle, United Airlines was accused later that month of forcing a couple out of their flight while on their way to their own wedding. A United spokeswoman said the couple “repeatedly attempted” to sit in upgraded seating they didn’t pay for.
In May, an emergency room nurse with an overactive bladder said flight attendants prevented her from using the bathroom and forced her to pee in a cup during a Mesa Airlines flight from Houston to Kansas City, The Post reported. Mesa Airlines is a regional carrier operating as United Express.
A spokeswoman acknowledged that the passenger did urinate in a cup but said it was her decision to do so. The passenger tried to use the lavatory after the plane had already begun its landing and was told to remain seated, the spokeswoman said.
The following month, United apologized after a 2-year-old video of an employee pushing a 71-year-old passenger to the floor during an argument over a ticket surfaced, The Post reported. The video is the subject of lawsuit filed in June.
And most recently, less than two weeks ago, a mother was forced to give up her 2-year-old son’s seat and hold the child throughout the flight after an adult passenger somehow ended up with the same seat number as the toddler, The Post reported. A United spokeswoman said the boy’s boarding pass was improperly scanned and because the toddler wasn’t logged in to the system, his seat was given to a standby passenger.
Avi Selk, Peter Holley and Samantha Schmidt contributed to this report.